Unlimited remote support
Something not working? Your team can contact us for help. Unlimited remote support is included in our managed support agreements.
01 / Managed IT support
Managed IT support.
Peace of mind.
When your team needs IT help, we’re here. We handle everyday questions, fix problems and look after your systems. Based in Waterfall City, Gauteng, we support businesses across South Africa.
Request a free callWhat we do
Here’s how
we can help.
Proactive maintenance
We use remote management tools to check on and maintain your systems, helping us spot issues before they cause bigger problems.
Month-to-month IT support
We believe good service should be the reason you stay with us. That’s why our IT support agreements run month to month, with no long-term commitment. Many of our clients have been with us for over 10 years. If you only need help now and then, we offer ad hoc support too.
Urgent help, around the clock
If you have a support agreement with us, you can get help with urgent issues 24/7. We’ll explain what’s covered before you sign up.
Starting fresh. Moving on. We’ll help.
Whether you’re setting up a new business or changing IT companies, we’ll find out what you have, what you need and how we can help.
Talk to us about managed it supportA client recovery story
Ransomware overnight.
Data restored that day.
A client’s accounting server was hit by ransomware at 05:27, encrypting all its data. Digital Forge noticed the issue at 05:50. By 10:47 that day, the server was back up and running with all data restored.
This is why the conversation about IT support needs to include your data, backups and recovery.
Let’s talk about your backupsAn anonymous client example. The times shown relate to this incident.
The server was hit
Ransomware encrypted the data on the client’s accounting server.
We noticed the issue
Digital Forge identified the problem early that morning.
Server running. All data restored.
The accounting server was back up and running that morning.
Questions you might have
A few useful answers.
Can you take over from our current IT provider?
Yes. We work with your current IT provider until the handover is complete, aiming to keep downtime to a minimum. We’ll coordinate the move so your team can keep working.
What does unlimited remote IT support include?
Our managed IT support agreements include unlimited remote support. There is no limit on the number of remote support requests your team can make.
How much does managed IT support cost?
Our managed IT support starts at R550 per computer per month, with no VAT charged. That’s about R18.33 per computer a day, based on a 30-day month. IT support on a daily coffee budget, including unlimited remote support and proactive maintenance. We’ll confirm the price for your business before you sign up.
Do you offer month-to-month IT support?
Yes. We believe good service should be the reason you stay. Our support agreements run month to month, and many clients have been with us for over 10 years. Ad hoc support is also available.
Do you provide onsite IT support?
Yes. We provide onsite support, with discounted rates for clients who have a service level agreement (SLA) with us.
How do we contact your IT support team?
Humans helping humans. You can contact our helpdesk or call your account manager directly. For urgent issues after hours, SLA clients have access to 24/7 support.
Can you support our in-house IT team?
Yes. We work alongside in-house IT teams, providing extra support, IT consulting and additional expertise. You can bring us in to strengthen the team you already have.
Is support available after hours?
If you have a support agreement with us, urgent help is available 24/7. We’ll explain how to get help and what’s covered when you sign up.
Can you help with backups and cybersecurity?
Yes. We offer backups and cybersecurity alongside managed IT support. We can discuss the protection and recovery requirements of your business during your first call.
Where do you provide IT support?
Based in Waterfall City, Gauteng, we serve businesses across South Africa and parts of Zambia. We’ll talk through the remote and onsite help you need on our first call.
Your next step
Need help with your IT?
Let’s talk.
Tell us what’s working, what isn’t and what you need next.
Request a free call
We’ll contact you to arrange a time. The first call is free.